Terms and Conditions of Use and Services

Last updated: June 2026.

This page is a translation provided for informational purposes. In the event of any discrepancy in interpretation, the French version shall prevail.

These Terms and Conditions of Use and Services (hereinafter the "Terms") govern, on the one hand, the use of the linkolis.app website and the shipper.linkolis.com application (hereinafter the "Site" and the "Application"), and on the other hand, the logistics and fulfillment services provided by Linkolis (hereinafter the "Services").

Any use of the Services implies full and complete acceptance of these Terms by the client (hereinafter the "Client"). These Terms complement the commercial offer and service contract signed between Linkolis and the Client (hereinafter the "Contract"). In the event of a contradiction, the provisions of the Contract shall prevail.

Article 1 — Definitions

Linkolis: the company Linkolis, SAS with share capital of €10,000, registered office at 15 rue des Halles, 75001 Paris, RCS Paris 900 100 140.
Client: any professional (e-merchant, merchant) who has subscribed to the Services.
End buyer: the recipient of the order shipped by Linkolis on behalf of the Client.
Goods: all products entrusted by the Client to Linkolis for storage and shipping purposes.
Warehouse: the premises in which the Goods are stored by Linkolis or its subcontractors.
Carrier: the provider responsible for transporting and delivering the Goods on behalf of Linkolis.
Order: a shipping order submitted by the Client or via its connected sales channels.
Declared value: the tax-exclusive replacement value of a Good, as declared by the Client in the Application.
Services: the services provided by Linkolis: receiving, storage, picking, shipping, tracking, returns management, and access to the Application.

Article 2 — Purpose

These Terms define the terms of use of the Site and the Application, as well as the conditions under which Linkolis provides its logistics and fulfillment Services to the Client.

Article 3 — Acceptance and enforceability

These Terms apply to the exclusion of all other conditions, notably those of the Client. Any contrary condition originating from the Client is, absent express written acceptance by Linkolis, unenforceable against Linkolis.

Article 4 — Access to the Site and the Application

Access to the Application requires creating an account. The Client is solely responsible for the confidentiality of its credentials and for any activity carried out from its account. Linkolis reserves the right to suspend any account in the event of fraudulent, unlawful use or use contrary to these Terms.

Linkolis makes every effort to ensure the availability of the Application but does not guarantee uninterrupted access (maintenance, security, force majeure).

Article 5 — Description of Services

Linkolis offers a complete fulfillment solution including: receiving and inspecting incoming Goods; storage in the Warehouse; picking and packing of Orders; selection of the Carrier best suited to each delivery (based on delivery method, destination and lead time) and shipping; delivery tracking and returns management; access to the Application for managing stock, orders and shipments.

Linkolis reserves the right to distribute and relocate the Goods within its network of warehouses, informing the Client in the event of relocation.

Article 6 — Client's obligations

The Client undertakes to:

provide accurate, complete and up-to-date information on the Goods (nature, declared tax-exclusive value, composition, dimensions, weight, storage constraints) and to immediately report any change;
announce any incoming delivery (inbound order) within the agreed timeframe via the Application, before the physical arrival of the Goods;
comply with Linkolis's delivery and labeling standards (notably legible barcodes on each unit);
deliver incoming Goods under Incoterm DDP (Delivered Duty Paid); failing which, administrative fees may be charged;
obtain and maintain, at its own expense, all necessary authorizations, licenses and customs formalities;
ensure the legal and regulatory compliance of its Goods (product safety, taxation, customs, intellectual property).

In the event of an incomplete, inaccurate or late declaration, the Client shall bear alone all direct and indirect consequences resulting therefrom.

Article 7 — Prohibited Goods

Unless otherwise agreed in writing by Linkolis, the Services notably exclude: hazardous, chemical, explosive, flammable, radioactive or infectious materials; narcotics; weapons; perishable goods, plants, live animals; items whose manufacture, circulation or possession is prohibited; bearer securities, cash, valuable jewelry; batteries exceeding regulatory thresholds; temperature-controlled goods; goods requiring regulatory registration (food, cosmetics, medicines). Also excluded are Goods weighing more than 30 kg or exceeding the maximum dimensions communicated by Linkolis.

Linkolis reserves the right to refuse the acceptance and storage of any non-compliant Goods, without incurring any liability.

Article 8 — Storage and stock management

Responsibility for the Goods begins upon their entry and acceptance into the Warehouse and ends upon their handover to the Carrier. Confirmation of receipt of a delivery does not constitute confirmation that the Goods were received in good condition or free of defects. Unless otherwise stipulated, storage is not temperature-controlled and is intended for fast-moving products; Linkolis is not responsible for deterioration resulting from prolonged storage or the perishable nature of the products.

Linkolis strives to ensure inventory accuracy of 98% of Goods stored over the calendar year. The Goods remain, in all cases, the property of the Client. Storage fees are billed monthly based on volume and duration, in accordance with the Contract.

Article 9 — Inventory discrepancy (shrinkage)

Given the nature of the warehousing activity, an inventory discrepancy (difference between theoretical stock and physically observed stock) is inherent and tolerated within the limit of 2% of volume (corresponding to the 98% inventory accuracy target), calculated on the sum of the initial stock and the Goods entered and accepted into stock.

Below this threshold, no compensation is due. Above it, Linkolis compensates the Client for the excess portion, based on the declared tax-exclusive value of the Goods concerned, in accordance with the terms and caps of article 11. This provision does not apply in the event of gross negligence or willful misconduct by Linkolis.

Article 10 — Financial terms and invoicing

The Services are invoiced according to the model(s) agreed in the Contract, which may combine: a monthly platform access subscription, usage-based pricing (per parcel or order), storage fees, additional charges and complementary services. All rates, tiers and fees are set out in the Contract.

Invoices are payable according to the agreed terms and deadlines. Any late payment automatically triggers late payment penalties at the applicable legal rate, as well as a flat-rate compensation for collection costs of €40, in accordance with articles L.441-10 and D.441-5 of the French Commercial Code.

Linkolis reserves the right to revise its rates, notably in the event of changes in Carrier rates, fuel surcharges or inflation, by informing the Client in writing with reasonable notice.

Article 11 — Linkolis's liability and compensation

Linkolis is liable for damage caused to the Goods occurring during its period of custody, under the conditions and limits set out below, except in the event of gross negligence or willful misconduct. In all cases, compensation is calculated on the tax-exclusive value of the Goods, determined by reference to the commercial invoice or the value declared in the Application, excluding VAT, insurance costs, customs, transport and any resale margin.

Standard carrier compensation (default). In the absence of ad valorem insurance (article 12), compensation in the event of loss or damage is calculated based on the weight of the parcel or the products concerned, capped at €23 per kilogram, up to a maximum of €200 per parcel. This cap applies to both domestic and international shipments.

Compensation is equal to the lower of the following two amounts: the contractual compensation above, or the tax-exclusive value of the order.

Linkolis is not liable for: damage occurring before the Goods enter the Warehouse (manufacturing defect, damage during inbound transport); damage due to an inherent defect or quality defect of the Goods; cases of force majeure. Under no circumstances shall Linkolis be held liable for indirect or intangible damages (loss of revenue, profit, customers, data or reputation).

Article 12 — Ad valorem insurance (option)

The Client may optionally subscribe to ad valorem insurance covering the declared tax-exclusive value of its Goods beyond the standard compensation provided for in article 11. This insurance can be activated globally, per order, on import or on an existing order, from the Application.

When subscribed to, compensation is capped at the declared tax-exclusive value of the order, within the limit of a maximum cap per parcel defined by Linkolis. Goods whose declared value exceeds this cap are not covered.

The rate of the ad valorem insurance, its tiers and its cap are set out in the applicable Contract / commercial offer, and are subject to change. Ad valorem insurance only applies when the Carrier acknowledges its liability and accepts the compensation.

Exclusions. Ad valorem insurance notably does not cover: the unexplained disappearance of a parcel marked "delivered" without a signature upon delivery; damage due to an inherent defect or quality defect of the Goods; parcels whose declared value exceeds the cap; claims relating to orders not in the required status.

Article 13 — Delivery lead times and cut-off

The delivery, shipping or transit times communicated are indicative and non-binding. Linkolis does not guarantee that the Goods will reach the end buyer on a specific date.

Time limits run from the validation of the Order when it occurs before the daily cut-off time of 1:00 PM CET; beyond that, they run from the next business day. Information from Carrier scans shall prevail.

In the event of an impediment to delivery (absence or refusal of the end buyer, inaccessible address), time limits stop running and additional costs are borne by the Client. Linkolis's liability for delay, if incurred, would be limited to 10% of the fulfillment cost of the Goods concerned, excluding transport costs.

Article 14 — Claims and compensation

To be eligible for compensation, any claim must be submitted by the Client via the Application within the following timeframes:

Lost parcel: 30 days after order preparation;
Damaged parcel: 5 business days after delivery.

Any claim submitted after this deadline will not be eligible. The Client undertakes to provide the required supporting documents (photos, proof of non-receipt, proof of identity of the end buyer, etc.) and to cooperate with Linkolis during the review.

"Delivered but not received" case. When a parcel is marked "delivered" by the Carrier but the end buyer disputes receiving it, compensation is only possible if delivery was carried out with a signature. No compensation is due for deliveries without a signature.

The detailed compensation policy by incident type (loss, damage, missing product, product error, abusive return) is specified in the documentation and the Contract.

Article 15 — Returns and abusive returns

Returns are directed to the Order's original Warehouse and billed to the Client in accordance with the Contract. A return is notably considered abusive when the Carrier made no delivery attempt, or made only one instead of two for a home delivery, or when the parcel remained less than 8 days at a pickup point before being returned.

Article 16 — Client's tax obligations

The Client acknowledges that storing its Goods may create tax and VAT obligations in the countries where they are stored. The Client is solely responsible for declaring and paying taxes and VAT due. Linkolis shall not be held liable for the Client's failure to comply with its tax obligations and may disclose to the competent tax authorities the required information on the stored Goods and their origin.

Article 17 — Subcontracting

Linkolis is authorized to perform all or part of the Services through subcontractors of its choice (warehouse agents, carriers, technical providers), including in different countries, under its own responsibility.

Article 18 — Insurance

Linkolis subscribes to professional civil liability insurance with a notoriously solvent company. The Client is free to subscribe to any additional insurance covering the value of its Goods; such insurance does not alter Linkolis's liability as defined in article 11.

Article 19 — Intellectual property

All elements of the Site, the Application and the Services (the "Linkolis" trademark, software, interfaces, content, databases) remain the exclusive property of Linkolis. The Client benefits from a simple right to use the Application, which is personal, non-exclusive and non-transferable, for the duration of the Services. The Client grants Linkolis a non-exclusive license to use its distinctive signs solely to the extent necessary for the performance of the Services.

Article 20 — Personal data

Personal data processing is described in the Privacy Policy. When Linkolis processes data relating to end buyers on behalf of the Client, Linkolis acts as data processor within the meaning of article 28 of the RGPD, under a data processing agreement concluded between the parties.

Article 21 — Confidentiality

Each party undertakes to preserve the confidentiality of confidential information communicated by the other party, and not to disclose it to third parties without prior written authorization, for the entire duration of the Services and five (5) years after their termination.

Article 22 — Force majeure

Neither party may be held liable for a failure to fulfill its obligations (excluding payment obligations) resulting from a case of force majeure within the meaning of article 1218 of the French Civil Code and French case law.

Article 23 — Suspension of Services

Linkolis may suspend the Services without notice in the event of a breach of the security of its information system, a request from a judicial or administrative authority, or a serious breach by the Client of its obligations, notably payment obligations.

Article 24 — Term, termination and offboarding

The Services are provided for the term agreed in the Contract. In the event of termination, the parties shall collaborate in good faith to organize the end of the Services and the recovery of the Goods. Five (5) days before the expiration date, Linkolis will neither accept nor process new Orders or returns. The Client shall organize the return of its Goods at its own expense.

Stock exit operations ("offboarding") — packaging, removal and transport — are billed to the Client in accordance with the Contract, in addition to material and transport costs. Storage fees continue to accrue until full recovery. If the Client has not recovered its Goods by the expiration date, Linkolis reserves the right to dispose of them, without liability or compensation for the Client.

Article 25 — Amendment of the Terms

Linkolis reserves the right to amend these Terms at any time. The Client will be informed of any amendment, which shall be deemed accepted absent written objection within fifteen (15) days of its notification. In the event of refusal, the Client has a right of termination subject to two (2) months' notice.

Article 26 — Partial invalidity

Should any provision of these Terms be declared null or unenforceable, the other provisions shall retain their full validity.

Article 27 — Applicable law and competent jurisdiction

These Terms are governed by French law. In the event of a dispute and absent an amicable resolution within sixty (60) days, exclusive jurisdiction is granted to the courts of Paris, notwithstanding a plurality of defendants or third-party proceedings.

Article 28 — Contact

For any question regarding these Terms:

By email: contact@linkolis.com
By phone: +33 (0)1 78 78 88 39
By post: Linkolis, 15 rue des Halles, 75001 Paris, France